Customer Help
FAQs
Svastika Help Center
At Svastika, we're committed to making your shopping experience seamless and satisfying. We know that sometimes you may need a little extra guidance to ensure your journey with us is as smooth as silk.
Can't find the answer you're looking for? Don't hesitate to reach out to our dedicated customer support team — we're here to help you every step of the way. Enjoy hassle-free shopping with Svastika!
Orders and Shipping
How long does it take for me to receive my order?
If you place your order before 11 AM, you'll receive it within 1–3 business days. If your delivery address is in a metro city (Mumbai, Delhi, Bengaluru, Hyderabad, etc.), you'll usually receive it the next day — provided the order was not placed on a public holiday and the next day is not a public holiday.
How do I create an account?
Go to the My Account page and, in the register section, enter your email and a new password. You'll receive a confirmation link within 15 minutes. Creating an account makes it easy to manage your addresses, track your orders, and access offers.
How do I change my shipping address?
After placing your order, if you'd like to change your shipping address, please contact our support team on WhatsApp.
Note: The shipping address can't be changed once your order status has changed to 'Shipped'.
How do I track the status of my order?
You can track your order on our Track Your Order page.
Will you keep my credit card information on file?
No. We don't store your card details on our servers. All payments are processed securely through our PCI-DSS compliant payment gateway (Razorpay), which is trusted by leading Indian businesses.
Do you charge GST?
All our prices are inclusive of GST (Goods and Services Tax).
Do you provide a GST invoice?
Yes. If you need a GST invoice, email your GST number and company details to contact@svastika.in, and you'll receive your GST invoice within 24 hours.
Returns and Exchanges
What is your returns policy?
We offer a hassle-free 7-day return policy (not applicable to bulk orders). As many of our products are delicate, some items are marked 'Final Sale' and aren't eligible for return, so please check eligibility before buying. For full details, see our Return & Refund Policy.
I received the wrong item
Don't worry — contact our WhatsApp support team with a photo of the item you received along with your order details. We'll verify it and arrange the correct product for you at no extra cost.
My order arrived damaged
Rest assured, we'll make it right. Please share a photo and video of the damaged product and its packaging within 7 days of delivery, and we'll send you a replacement free of charge.
Where should I mail my return?
There's no need to mail anything yourself. Once your return is approved, we'll arrange a pickup from your doorstep so you can shop with complete peace of mind.
How do I receive customer support?
You can reach our support team through our Contact page.
What do I do if I entered an incorrect shipping address?
Please contact us within 24 hours of placing your order through our Contact page or WhatsApp support. If your order hasn't shipped yet, we'll update the address for you.
Can I change or cancel an order after I've submitted it?
Yes — you can cancel your order any time before it has been shipped. Once it's shipped, it can no longer be cancelled.
