How can we help you?

We dispatch most orders within 48 hours (excluding Sundays and national holidays). A few made-to-order pieces take a little longer — the timeline is noted on the product page.

Once shipped, delivery times are roughly: metro cities 1–3 working days, within Maharashtra about 3 days, other Indian states 3–5 days, and remote areas 5–7 days. International orders arrive in 7–21 working days.

Shipping is free across India on every order — prepaid or COD. International shipping is calculated at checkout based on destination and weight.

Track anytime with your AWB number or Order ID at svastika.shiprocket.co. We also send tracking links by SMS, email and WhatsApp once your order ships.

Yes, as long as the order hasn't been dispatched. Just type “change address” in our WhatsApp chat and our team will update it for you.

Once an order is dispatched we can't cancel it, as courier fees are paid upfront. You may refuse it at delivery if absolutely needed — though we'd always encourage accepting it. For prepaid orders, a refused-order refund is processed after a 10% deduction toward transaction and handling, and repeatedly refusing COD orders may lead to COD being disabled on future purchases.

Yes — we ship worldwide for the Indian diaspora. International charges are shown at checkout, and delivery takes about 7–21 working days.

Please refuse the delivery, take a photo of the package, and message us on WhatsApp right away. We'll arrange a replacement or resolution immediately.

We offer hassle-free 7-day returns on most pieces (bulk orders excluded). If something arrives damaged or isn't right, send us a photo and video of the product and its box within 7 days of delivery and we'll make it right.

We accept a return or replacement when there's a manufacturing defect, the wrong item was sent, or the piece is unused and returned in its original, unbroken packaging with proof of purchase.

Head to our Request Return & Replacement page, or simply message us on WhatsApp with your Order ID. We arrange a free doorstep pickup within India.

To stay fair to our artisans, fragile items — food-serving pieces, ceramics and cutlery — and “Final Sale” items aren't returnable. Slight, natural colour or texture variation in handmade pieces isn't a defect, and a variance of up to 5% or 2 cm from listed dimensions is within normal range.

After your returned piece reaches us and passes inspection, we refund to your original payment method (bank or UPI for COD orders). Refunds typically reflect within 5–7 business days, depending on your provider, and never exceed the value of the goods.

Selected gold- and silver-plated pieces ship with a 3-year buy-back certificate: within three years we'll re-plate your piece to look new again, or offer money back — our promise that a Svastika piece is meant to be kept close, not replaced.

You can read the full terms on our Buyback Program page.

Both begin as the same solid resin form. That form is first given a fine coating of copper — electroplating needs a conductive surface to bond to — and a real layer of gold or silver is then electroplated over the copper.

So the body and the process are identical; only the final plated metal differs. Gold gives a warm, temple-gold finish, silver a cooler, brighter one.

Yes. Our brass idols and décor are solid, hand-finished brass — never hollow mass-moulds. Over years brass develops a warm patina, which many devotees treasure; you can also polish it back to bright.

Premium Edits are sculpted from fine marble dust and finished with hand-applied gold detailing — a slower, more editorial piece for collectors. Each is largely made to order.

Meenakari is a centuries-old Jaipur craft of hand-painting enamel colour onto metal, often set with coloured pearls. Every Meenakari piece is hand-painted to order, so small variations are the signature of a human hand.

The outer layer is genuinely electroplated gold or silver, not paint or colour, which is why the shine reads as real. Beneath it sits the copper-coated resin body that makes the electroplating possible.

Kept dry and away from water, perfume, sanitiser and polishing chemicals — the things that wear plating fastest — the finish holds its glow for years. Plated pieces are also covered by our 3-year buy-back promise: we'll re-plate the piece or refund you.

Everything is handmade, so tiny differences in colour, weight and finish are natural and make each piece one of a kind. Listed dimensions are accurate to within about 5% or 2 cm.

Wipe gently with a soft, dry cloth. Avoid water, perfume, sanitiser and polishing chemicals, which wear plating. For daily-worshipped pieces, a quick dry dusting after use keeps them glowing for years.

A soft dry cloth weekly is enough. For a brighter shine, a traditional lemon-and-salt or tamarind polish every few months works beautifully — or simply let the brass patina, which we rather love.

Handle the painted surface gently and keep it dry. Dust with a soft brush or cloth; never scrub or soak, as that can dull the hand-painted enamel and loosen set pearls.

Every order arrives in premium, gift-ready packaging at no extra cost. If it's a gift, let us know and we'll make sure it looks the part.

Yes — leave your message at checkout or on WhatsApp (English, Hindi, Devanagari or Tamil), and we offer personalised engraving on select pieces for special occasions.

Absolutely — corporate, festive and wedding gifting is something we love. Bulk orders get special pricing, custom packaging and priority dispatch. Tell us the quantities and timeline on our Bulk Gifting page or WhatsApp and we'll send a tailored quote.

It depends on the pieces and packaging you'd like — share what you have in mind and we'll suggest the best options and pricing. Bulk orders aren't eligible for standard 7-day returns, so we confirm every detail with you first.

Every Svastika piece is made in India, by hand, in small workshops and artisan families — never mass-imported. Distributed brand marks and our own certificates keep each piece traceable to us.

To be sure a piece is genuine, buy only from svastika.in or our official channels. If you see our designs elsewhere, they aren't ours — message us and we'll confirm.

Before packing, each piece is briefly placed on the workshop altar with a short chant — a pause and a blessing, more intention than formal ritual — so it reaches your home ready for worship.

Type “Talk with Agent” on WhatsApp for the fastest help, call the number on our Contact page for urgent matters, or email contact@svastika.in. Support links are also in your order confirmation message.

We'd love to hear from you. Please email us a short note about your brand and our team will get back to you — all partnership, collaboration and influencer enquiries are handled over email.